Terms of Service

1. Agreement and business use

These Terms form an agreement between MAXMIZS PTY LTD trading as Moshi Moshi (we, us or Moshi Moshi) and the restaurant business or other entity that creates an account or uses the Services (you). Moshi Moshi is designed for business use by restaurants in Australia.

By creating an account, accepting these Terms or using the Services, you confirm that you have authority to bind the business named in the account. If you do not agree, do not create an account or use the Services.

2. The Services

Depending on your plan and activation status, the Services may include AI Receptionist, AI Phone, online or voice booking, booking and table management, waitlist and walk-in workflows, Guest CRM, restaurant setup, conversation history and analytics.

Public demos use sample data and simulated actions. A demo does not place a real call, send a real message, create a production booking or process payment unless the page expressly states otherwise.

3. Accounts and authorised users

You are responsible for accurate account information, keeping sign-in credentials secure and controlling OWNER, MANAGER and STAFF access. You must tell us promptly about suspected unauthorised access. You are responsible for activity performed through authorised accounts, except to the extent caused by our failure to use reasonable care and skill.

4. Restaurant configuration and bookings

You are responsible for keeping opening hours, booking hours, tables, capacity, availability, dining duration, cancellation rules, restaurant knowledge and staff transfer details accurate and current. Website Booking, Web Voice and AI Phone may rely on this shared configuration.

You must review booking activity and maintain an appropriate human escalation path. Moshi Moshi may use safeguards such as temporary holds, availability rechecks and atomic confirmation, but no automated system can guarantee that every caller statement or restaurant setting is complete or correct.

5. AI and communications

AI responses can be inaccurate, incomplete or misunderstood. You must not configure the Services to provide medical advice or definitive allergy assurances. Serious allergy, safety, complaint, payment and other sensitive requests should be transferred to trained staff.

You are responsible for ensuring that your use of phone forwarding, messaging, call transcription and optional recording complies with applicable laws and that guests receive any required notices. Optional recording is off unless it is deliberately enabled in an eligible plan and supported production environment.

6. Acceptable use

You must not use the Services to:

• break the law, mislead callers or infringe another person’s rights;
• collect information that is unnecessary for restaurant service;
• probe, bypass or interfere with security or service limits;
• send unlawful spam or upload malicious material; or
• resell or copy the Services without written permission.

7. Third-party services

The Services may depend on hosting, identity, AI, payment, email, telecommunications and messaging providers. Their availability and lawful terms may affect particular features. We remain responsible for our obligations under applicable law and will not represent an unconnected provider integration as live.

8. Intellectual property and feedback

We own the Moshi Moshi platform, software, branding and documentation. You retain ownership of your restaurant information and grant us a limited right to process it to provide, secure and improve the Services. If you provide feedback, we may use it without identifying you or disclosing confidential information.

9. Privacy and data

Our Privacy Policy explains how we handle personal information. Each restaurant remains responsible for its own guest relationships, collection notices, lawful instructions and authorised-user access. We use reasonable safeguards, but no internet service is completely risk-free.

10. Suspension and termination

We may restrict a feature or suspend access where reasonably necessary to address a security risk, unlawful use, material breach or failed payment. Where practicable, we will give notice and a reasonable opportunity to remedy the issue. Cancellation and billing are governed by the Subscription Terms.

11. Service standards and Australian Consumer Law

We will provide the Services with due care and skill. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

To the extent permitted by law, for services ordinarily acquired for business use, our liability for a failure to comply with an applicable statutory guarantee is limited to supplying the affected services again or paying the cost of having them supplied again. This limitation does not apply where it would be unfair or unlawful.

12. Changes, disputes and governing law

We may update these Terms to reflect legal, security or service changes. We will provide reasonable advance notice of material changes and require renewed acceptance where appropriate. Before starting formal proceedings, each party should try in good faith to resolve the dispute by contacting the other party.

These Terms are governed by the laws of Victoria, Australia. Courts with jurisdiction in Victoria may hear disputes, subject to any rights that cannot lawfully be changed by agreement.