Subscription Terms

1. Relationship to the Terms of Service

These Subscription Terms form part of the Moshi Moshi Terms of Service. They apply separately to each restaurant location. If there is a conflict about billing or plan administration, these Subscription Terms apply to that issue.

2. Plans and current prices

The current standard monthly plans per restaurant location are:

• Starter — A$249 per month, including 300 AI minutes;
• Growth — A$399 per month, including 1,000 AI minutes; and
• Pro — A$699 per month, including 3,000 AI minutes.

MAXMIZS PTY LTD is not currently registered for GST, so GST is not charged on these fees. If GST later becomes legally payable, we may add the applicable GST from its effective date after giving reasonable advance notice and will provide compliant invoice information.

Plan features and included allowances are shown on the current Pricing page. A custom order form or written quote may add location-specific services and, if accepted, forms part of the subscription agreement.

3. Payment method before activation

You select a plan and add a valid payment method during onboarding. Adding the payment method does not itself start the subscription or charge the monthly plan fee. Payment details are collected and stored by Stripe; Moshi Moshi receives only limited payment references and display-safe details.

4. Go Live and first charge

Billing starts only after the restaurant completes setup and testing, Moshi Moshi approves activation, and the restaurant status becomes Go Live. The first monthly fee is charged on that activation date. That date becomes the monthly billing-cycle anchor unless Stripe applies a different lawful date that is shown before confirmation.

We will not describe AI Phone, messaging or another provider-backed feature as active until its required production connection has passed the applicable readiness checks.

5. Monthly renewal and authorisation

Subscriptions renew automatically each month until cancelled. You authorise Stripe to charge the saved payment method for the plan fee, approved additional usage and other accepted charges. We will issue or make available a receipt or invoice showing the amount charged.

6. AI minutes and additional usage

AI minutes measure connected AI handling time. Moshi Moshi records usage in seconds and aggregates it for the applicable billing period. When additional-usage billing is enabled for your account, usage above the included allowance is charged proportionally at the displayed per-minute rate: Starter A$0.25, Growth A$0.20 and Pro A$0.18.

Additional-usage charging will not begin until production metering is enabled, the rate and measurement method are disclosed, and you have accepted the applicable terms. Until then, Moshi Moshi may provide a usage notice, limit additional use or contact you about a plan change, but will not create an undisclosed overage charge.

7. Upgrades and downgrades

An upgrade may take effect immediately. Stripe calculates the prorated difference for the remaining billing period and shows the amount before confirmation. Upgraded entitlements are enabled only after the payment succeeds or any required customer authentication is completed.

A downgrade normally takes effect at the start of the next billing period. Current-plan entitlements continue until then. A downgrade may reduce allowances, languages, history or other plan features.

8. Failed payments

If payment fails, we may retry the payment and notify the account owner. A seven-day grace period normally applies before subscription features are suspended, unless security, fraud or repeated failure requires earlier action. Suspension does not immediately delete the restaurant’s configuration, booking or guest data. Service may resume after the outstanding amount is paid.

9. Cancellation, refunds and number retention

You may cancel through Plan & Billing or by contacting us. Cancellation takes effect at the end of the current paid billing period. Except where required by law or expressly agreed, fees already paid are not refunded or credited for an unused part of that period.

We may retain an assigned Moshi Moshi phone number for up to 30 days after cancellation or suspension to support recovery and an orderly transition. Carrier rules, number ownership and porting rights may affect availability. We will not represent a number as portable unless the carrier confirms it.

10. Price and plan changes

We may change future prices or plan inclusions by giving at least 30 days’ notice. A change will apply no earlier than the next renewal after the notice period. You may cancel before the change takes effect. Material contractual changes may require renewed acceptance.

11. Ending the subscription and data

On termination, paid features end when the cancellation becomes effective. You may request a reasonable export of available restaurant data before deletion, subject to identity verification, the restaurant account’s authority, technical feasibility and applicable law. Our Privacy Policy explains retention and deletion.

12. Australian Consumer Law

Nothing in these Subscription Terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Any refund, cancellation or remedy required by law applies despite another provision of these Terms.